Support 04
Frequently Asked Questions
Straightforward answers about ordering, delivery, payment and returns.
How do I pay?
You pay the confirmed order amount at delivery. No advance online card payment is required.
How long does delivery take?
Estimated delivery is 24–48 hours after processing and confirmation. Weekends, holidays and courier circumstances may cause delays.
Can I change an order?
Contact support promptly. Changes may not be possible after processing or dispatch.
Can I return a product?
Eligible consumers may exercise a 14-day right of withdrawal, subject to the applicable conditions.
What if a parcel arrives damaged?
Keep the product and packaging and contact support promptly with photographs and order information.